Shipping & Returns

SHIPPING POLICY: We only accept online orders to shipping addresses within the United States.  If you’d like to place an international order, please call us at 1-310-430-0910.  Orders will be processed within 1-2 business days and shipped via USPS priority mail.  Customers should expect delivery of their orders within 5-7 business days from the purchase date.  Orders placed during peak holiday seasons, and on special order may take longer.  Rush orders may be requested for an additional cost, and MUST be placed by 11 A.M Pacific Standard Time.  Express delivery rates will depend on the destination, and how soon the customer expects delivery.

DELIVERY RATES:

Up to $50.00          $9.00

$50.01 to $100.00  $11.00

$100.01 to $125.00 $13.00

$125.01 to $150.00 $15.00

$150.01 to $175.00 $17.00

$175.01 to $200.00 $19.00

$200.01 to $350.00 $22.00

$350.01 to $500.00 $27.00

$500.01 and over    $32.00

OVERNIGHT RATE:

Please contact us for a direct quote.  The location and time will determine the final cost.

Flat Rate (Items from the following collections are heavier, thus higher shipping rates apply.

SaraBear baskets               $20.00

New Arrivals nursery decor   $20.00

(exceptions: polka dot footprint frames and bookends)

RETURN POLICY:  If you are unsatisfied with any full priced or sale items (excluding clearance), you must contact us, and we will issue a Fantaisie Kids Customer Return Authorization Form.  Returned item must be postmarked within 3 business days of delivery date.  Shipping charges will not be refunded.  Returned merchandise must be unwashed and unworn with all tags attached.  CLEARANCE items CANNOT be returned, as all sales are final.  Full priced items may be returned for a credit card refund, and sale items may be exchanged for online store credit ONLY.  There is now a 10% re-stocking fee for all return items.  However, this fee will be waived if you exchange for different styles or different sizes.  Please allow two weeks for credits to be processed.  Please include a copy of your Customer Return Authorization Form.  Fantaisie Kids reserves the right to refuse customer returns/exchanges if the above conditions are not met.