Shipping - Return/Exchange - Cancellation
If your shipping addresses within the United States, Orders will be processed within 1-3 business days and shipped via USPS priority mail. Customers should expect delivery of their orders within 4-7 business days from the purchase date. Orders placed during peak holiday seasons, and on special orders may take longer.
For international orders, we only accept orders larger than $100. The shipping charge depends on the weight of your order. The shipping charge shown on the website is an estimate only. In case of adjustment of shipping charges, we will contact you by email. Please call us at +1-310-430-0910 for more detail.
Exchanges –– If the order has been shipped or delivered, please place a new order to secure the item(s) you want and fill out the Return Request form to return your unwanted item(s). We will refund when receiving returned items.
Return — If you are unsatisfied with any full-priced or sale items (excluding clearance), you must fill out the Return Request form and then follow the instructions to return the items. The returned items must be postmarked within 3 business days of the delivery date. Shipping charges and payment fees ( $0.3+2.9%) will not be refunded. Returned merchandise must be unwashed and unworn with all tags attached. CLEARANCE items CANNOT be returned, as all sales are final. Depending on the returned product condition, we may charge an additional 10% restocking fee for returned items. However, this fee will be waived if you exchange for different styles or different sizes. Please allow 1-4 weeks for credits to be processed. Please include your packing list and necessary information regarding your return/exchange request. Fantaisie Kids reserves the right to refuse customer returns/exchanges if the above conditions are not met. If the customer uses free shipping (order over $100) but then returns the items, we will deduct the order’s shipping fee.
Return address: Fantaisie Kids, 9041 Sabre Lane, Westminster, CA 92683
In case of return due to Fantaisie Kids’ fault, we will refund 100%, including the shipping fee.
You can cancel your order within 24 hours at no charge if you pay via Square (credit card). If you pay via Paypal, we will deduct the payment fee of $0.3+2.9%. This is the payment fee Paypal charges Fantaisie Kids. If you cancel your order after 24 hours, you may be charged an additional fee (10%) for the processing cost. Orders that have been shipped cannot be canceled. Please allow 1-4 weeks for credits to be processed.
Shipping Rates (in the US)
- Standard Delivery: from $8.00
- Free shipping ( Order >$100)
(*) Our warehouse is located in Orange County, CA. Shipping charges may vary slightly depending on shipping distance and weight.
- The package is expected to deliver within 4-7 business days.
- Shipments to Alaska, Hawaii, US Territories, and APO/FPO addresses take additional time.
Free shipping ( Order >$100)*
- Free shipping does not apply when customers use coupon codes from our Sales Promotion Programs.
- We may choose the most saving shipping service. Therefore, the delivery time for the free shipping method may up to 15 business days.
International orders: order > $100 and 1-3 weeks for delivery
International Shipping (Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, South Korea, Spain, Sweden, Switzerland, United Kingdom (UK)) is via Express Mail International. Please allow 1-3 weeks for your order to arrive. We only ship to the verified credit card billing address The shipping charge varies with your purchase amount.
|Order Weight||Shipping Charge|
|Up to 1 Lb||$62|
|+1 Lb||+ $4|